Finding the service center closest to you can cut down on the repair time. Many brands have service centers in the US, Europe, and Asia. There are a few brands like Cartier, that don’t use service centers instead they use their boutiques as the service center. If you are in this category it is helpful to be familiar with the parts of a watch so you can write a better description.
DOES TARGET REPLACE WATCH BATTERIES PLUS
Plus you have to describe the problem in detail on paper which people have hard time doing. While they do fantastic work, most people don’t like the process of trusting their prized timepiece in the mail without talking to a human first. Normally a service center doesn’t take phone calls so everything is very impersonal and done through the mail. If you know your watch isn’t covered under warranty or you don’t have the documentation to prove it, it makes more sense to visit a jewelry repair or repair-store near you. High end watches like a Rolex or a Breitling have a warranty card that comes with the watch which will serve as your proof of purchase. In order to prove warranty rights most places require an original receipt with proof of purchase date, watch model number, and purchase price.
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In addition if your watch is covered under the manufacturer’s warranty they will fix your watch free of charge. They will be able to certify the repairs and guarantee them for a specific amount of time after they are finished. If your watch is still under warranty often the best solution is to send it to an authorized service center for your manufacturer. In fact having an unauthorized person (including yourself) perform repairs on the watch, it voids the warranty. The may in fact be able to fix your timepiece for you, but they will most likely not guarantee the work and cannot provide free service if your repair is covered under the manufacturer’s warranty. However, jewelry stores and local repair shops are not authorized service centers. You get to speak with a service repair person and talk price and issues with the watch. The great part about localized timepiece repair shops is that you can get personal attention. More on the difference between a local repair shop and a service center below… Watch Repair Store vs Sending Back to a Service Center Local Repair You mail your watch in and they give you an estimate.
Service centers are great, except they are very impersonal and you will most likely not speak to a person at all in the process. Similar to taking a Mercedes to Mercedes dealership for an oil change as opposed to visiting a Jiffy Lube. These are hubs certified by specific manufacturers that the company has deemed allowed to repair their products. If a local shop near you isn’t an option or your problem is beyond their skill set, the alternative is an authorized service center. If a Local Store Can’t Fix it, What are Your Options?
Before you visit one of these local repair shops near you its best to call ahead to ensure they can repair your brand of watch and model number. This often produces a list of results of local businesses who are available within your proximity who can perform the maintenance. You can also try searching for specific brands, for example, “Rolex repair near me” or “Seiko repair near me”. Above is a listing of results in your area of “watch repair near me”.
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